+1(714) 415-2284 Sales@4girlscoffee.com

Cancellation Policy

4 Girls Coffee

Effective Date: January 2026

This Cancellation Policy explains the terms under which orders may be canceled at 4 Girls Coffee. We encourage all customers to review this policy carefully before placing an order for professional coffee equipment.

1. Business Information

Business Name: 4 Girls Coffee
Address: 1226 E McFadden Ave, Santa Ana, CA 92705
Phone: +1 (714) 415-2284
Entity No.: B20260004074
Shipping Coverage: United States & Worldwide

We supply commercial and professional coffee equipment including:

  • Group Ruggero

  • Group Megacrem Coffee Machine

  • Industrial Coffee Grinder

  • Francino Contempo

  • Carimali Pratica

  • Group Zircon High

  • 3 Group Onyx PRO

  • Commercial Espresso Grinder

  • 9Barista Espresso Machine

  • Additional espresso machines and accessories

2. Order Cancellation Timeframe

Orders may be canceled under the following conditions:

A. Within 24 Hours of Purchase

Customers may request cancellation within 24 hours of placing the order, provided:

  • The order has not been processed or shipped.

  • The product is not a custom or special-order item.

  • Payment has not yet been settled with third-party suppliers.

If approved, a full refund will be issued to the original payment method.

3. Orders Already Processed or Shipped

If an order has already been:

  • Processed

  • Packed

  • Transferred to a shipping carrier

  • Assigned a tracking number

It may no longer be eligible for cancellation.

In such cases, the order must follow our Refund & Returns Policy after delivery.

Shipping charges and restocking fees may apply.

4. Custom & Special-Order Equipment

Custom, pre-configured, or special-order machines—including certain commercial espresso machines and high-capacity grinders—cannot be canceled once:

  • Production has begun

  • The supplier has confirmed the order

  • The equipment has been sourced specifically for the customer

These items may require deposits that are non-refundable.

5. Freight & Large Commercial Equipment

Large equipment such as:

  • 3 Group Onyx PRO

  • Group Zircon High

  • Group Megacrem Coffee Machine

  • Industrial Coffee Grinder (high-capacity models)

Often require palletized freight scheduling.

If freight booking has already occurred:

  • Cancellation fees may apply

  • Freight reservation charges may be deducted

  • Warehouse handling fees may apply

6. International Orders

For international orders:

  • Once customs documentation is prepared, cancellation may not be possible.

  • International wire transfers or currency conversion fees may be non-refundable.

  • Import/export documentation fees may be deducted from refunds.

Customers are responsible for verifying product specifications (voltage, compatibility, dimensions) before placing international orders.

7. Cancellation Request Process

To request a cancellation:

  1. Contact us immediately at +1 (714) 415-2284

  2. Provide:

    • Order number

    • Full name

    • Date of purchase

    • Product name

Cancellation requests must be confirmed by our team in writing (email confirmation or documented approval).

Orders are not considered canceled until confirmation is provided by 4 Girls Coffee.

8. Refund Processing After Cancellation

If cancellation is approved:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on financial institutions

Non-refundable charges may include:

  • Payment processing fees

  • Bank transfer fees

  • Freight booking fees

  • Special-order deposits

9. Order Modifications Instead of Cancellation

If you wish to change your order instead of canceling:

  • We may allow product substitutions (price differences apply).

  • Shipping address changes must be requested immediately.

  • Modifications are subject to availability and processing status.

10. Refused Deliveries

If a customer refuses delivery without prior cancellation approval:

  • The order may be treated as a return.

  • Return shipping costs and restocking fees may apply.

  • Freight return charges may be deducted from the refund.

11. Chargebacks & Payment Disputes

We encourage customers to contact us directly to resolve issues before initiating:

  • Credit card disputes

  • Chargebacks

  • Payment reversals

Unauthorized chargebacks may result in:

  • Account restrictions

  • Collection procedures

  • Legal review

We are committed to resolving disputes fairly and professionally.

12. Limitation of Liability

4 Girls Coffee is not responsible for:

  • Business losses due to order cancellation

  • Missed opening dates for cafés

  • Installation scheduling conflicts

  • Third-party service arrangements

Customers are advised to confirm equipment details carefully before purchasing.

13. Policy Updates

We reserve the right to update this Cancellation Policy at any time. Changes will be posted on this page with a revised effective date.

Continued use of our website indicates acceptance of the updated policy.

14. Contact Information

For cancellation inquiries:

4 Girls Coffee
1226 E McFadden Ave
Santa Ana, CA 92705

📞 +1 (714) 415-2284
🏢 Entity No.: B20260004074

Business Hours:  

Monday 8:30am – 5:30pm
Tuesday 8:30am – 8:30pm
Wednesday 8:30am – 5:30pm
Thursday 8:30am – 8:30pm
Friday 9:30am – 8:30pm
Saturday 10am – 5:00pm
Sunday 10am – 2:00pm

Our Commitment to Transparency

At 4 Girls Coffee, we understand that purchasing professional coffee equipment—whether it’s a Commercial Espresso Grinder or a 9Barista Espresso Machine—is a significant investment.

Our goal is to provide clear, fair, and transparent cancellation procedures while ensuring operational efficiency and product integrity.

☕ Thank you for choosing 4 Girls Coffee.