+1(714) 415-2284 Sales@4girlscoffee.com

Refund and Returns Policy

Refund & Returns Policy – 4 Girls Coffee

At 4 Girls Coffee, customer satisfaction is a priority. Our Refund & Returns Policy is designed to be clear, fair, and transparent, while complying with applicable United States consumer protection laws and Google Merchant requirements.

Please review the information below before submitting a return request.

Business Information

4 Girls Coffee
1226 E McFadden Ave
Santa Ana, CA 92705
United States

Phone: +1 (714) 415-2284
Email: Sales@4girlscoffee.com
Entity No.: B20260004074

Returns

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • A return request must be submitted within 30 days of the delivery date.

  • The product must be unused, unopened, and in its original condition.

  • The item must be returned in its original packaging, including all accessories, inserts, and documentation (if applicable).

The following items are not eligible for return:

  • Products that have been opened, used, or altered

  • Perishable goods, including coffee products that have been opened

  • Clearance or final sale items

  • Gift cards or promotional vouchers

  • Items marked as non-returnable in the product description

Customers should review individual product listings for any additional return conditions.

How to Request a Return

To initiate a return:

  1. Email us at Sales@4girlscoffee.com or call +1 (714) 415-2284.

  2. Provide your order number and the reason for the return.

  3. Wait for return authorization and instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping service and retaining proof of shipment.

  • 4 Girls Coffee is not responsible for items lost or damaged during return transit.

If the product is confirmed to be defective or incorrectly shipped, we will provide instructions for return shipping at our expense.

Return & Refund Summary

  • Return Window: 30 days from delivery

  • Refund Processing Time: Up to 10 business days after inspection and approval

  • Restocking Fee: None (unless item is returned used, opened, or incomplete)

  • Return Method: Approved mail-in return

  • Return Shipping Costs: Customer responsibility (unless item is defective or incorrect)

  • Currency: USD (United States Dollar)

Refunds

Refund Process

Once your returned item is received and inspected:

  • You will receive email confirmation regarding approval or rejection.

  • Approved refunds will be processed within 10 business days.

  • Refunds will be issued to the original payment method used at checkout.

Please note that your bank or credit card provider may require additional time to reflect the refund.

Partial Refunds

A partial refund may be issued if:

  • The item is returned opened or not in its original condition.

  • Packaging, accessories, or materials are missing.

  • The product shows signs of use or damage not caused during shipping.

Refund amounts may be adjusted accordingly.

Non-Refundable Items

The following are not eligible for refunds:

  • Shipping charges (unless due to our error)

  • Opened or used coffee products

  • Gift cards and promotional vouchers

  • Clearance or final sale items

  • Products marked as non-returnable

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If the issue persists, contact us:

Email: Sales@4girlscoffee.com
Phone: +1 (714) 415-2284

Our support team will assist you promptly.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrectly shipped

If you need an exchange for the same item, contact us immediately. Photographs or supporting documentation may be required.

Damaged or Defective Products

If your order arrives damaged or you receive a defective product:

  • Notify us within 48 hours of delivery.

  • Provide your order number and clear photos of the issue.

We will review the claim and provide instructions for replacement or refund in accordance with applicable U.S. consumer protection laws.

Policy Transparency & Compliance

4 Girls Coffee is committed to:

  • Clearly stating return eligibility and timeframes

  • Providing transparent refund procedures

  • Fairly resolving defective or incorrect orders

  • Complying with applicable United States consumer protection regulations

  • Meeting Google Merchant Center policy standards

Contact Information

4 Girls Coffee
1226 E McFadden Ave
Santa Ana, CA 92705
United States

Email: Sales@4girlscoffee.com
Phone: +1 (714) 415-2284
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Pacific Time)

We appreciate your business and thank you for choosing 4 Girls Coffee.